Privacy Policy

Kao Australia acknowledges and respects the privacy of individuals. This policy sets out the way in which we will use, manage and protect your personal information in accordance with relevant privacy legislation in Australia and New Zealand protecting the rights of individuals. This policy may be reviewed periodically so please continue to refer to this policy to keep updated on any changes. This policy is to be read in conjunction with the Terms of Use.

How Do We Collect Information?
We may collect personal information from you including without limitation your name, address, telephone number, and email address, when you knowingly provide us with information when you visit our Site, enter into a competition or promotion, participate in a survey, subscribe to our mailing list, sign up to receive materials or register as a member.

How Do We Use Information?
We may use the personal information that you submit to us for the following purposes:

1. to manage our business and improve our goods and services;
2. to deal with requests or enquiries or to provide you with goods or services;
3. to send you information or materials that you have requested;
4. to send you other offers or information on products, services or other matters that we consider will be of interest to you;
5. we may share statistics and personal information with companies that are related to Kao Australia including our head office and international affiliates; or
6. otherwise as permitted by Australian and New Zealand privacy laws.

Personal information that you submit to us may only be disclosed to a third party:

1. to meet the purpose for which it was submitted;
2. if we have your express consent to share the information;
3. if we are required or authorised by law to disclose the information; or
4. if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes.

Access, Accuracy and Security
We will take reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date.

You can access and request correction, updating or deletion of any personal information concerning you at any time. Any such requests should be made directly by calling us at 1800 805 730.

We will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

Sensitive Information
We will not collect use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or as permitted in the Australian or New Zealand Privacy legislation.

Childrens' Information
We have no intention of collecting any personal information from individuals under thirteen years of age. If a child has provided us with personal information, a parent or guardian of that child may contact us at the email address listed below if they would like this information deleted from our records.

Clickstream Data
We may from time to time receive and store certain automatic non-identifiable information relating to your use of, and behaviour on the Site. This information is commonly referred to as “clickstream” data. For example we may record information such as the areas of the Site accessed by you, the time, date and URL of the pages visited, your browser software, IP address and the previous site you visited. The recording of such information enables us to evaluate and improve the Site.

Cookies
A Cookie is a piece of information that our web server may send to your machine when you visit our site. The Cookie is stored on your machine, but does not identify you or give us any information about your computer. A Cookie helps us to recognise you when you re-visit our Site and to co-ordinate your access to different pages on the Site.

Links to other sites
We may provide links to other sites. If you use these links, you will leave our Site and we are not responsible for any of these sites, or their use of your personal information. We advise that you check the privacy policies on those sites.

Contact Us
Please contact us if you wish to discuss any privacy issues, or if you do not wish to receive future communications from us.